Terms And Conditions
Effective Date: 01/09/2026
1. Introduction Welcome to AuburnRidge Interiors Ltd ("we", "our", or "us").
These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or purchase our products. These Terms should be read alongside our Shipping Policy, Returns Policy, and Privacy Notice, which form part of the information relating to your purchase.
2. About Us
AuburnRidge Interiors Ltd is an online retailer based in the UK specialising in homeware, furnishings, and related household accessories. Our registered business details, contact information, and customer service email address are available on our Contact Us page.
3. Eligibility to Purchase
You must be at least 18 years old and legally capable of entering into a binding contract to place an order through our website. By placing an order, you confirm that all information you provide is accurate, complete, and current.
4. Products.
We make every effort to ensure product descriptions, specifications, measurements, colours, and images are accurate. However, colours may vary depending on your monitor or mobile device settings, and slight variations in dimensions, finishes, materials, grain patterns, textures, or manufacturing tolerances may occur. Such differences do not constitute defects. Many of our products are handmade or manufactured using natural materials, meaning each item may have unique characteristics.
5. Pricing.
All prices displayed on our website are shown in Pounds Sterling (£) and include VAT where applicable unless otherwise stated. We reserve the right to change prices at any time before an order is accepted. Despite our best efforts, pricing errors may occasionally occur. If an incorrect price has been displayed, we reserve the right to cancel the order before dispatch and provide you with the option to reorder at the correct price or receive a full refund.
6. Orders.
Submitting an order does not constitute acceptance of that order. After placing an order, you will receive an acknowledgement email confirming that we have received it. This email does not mean your order has been accepted. A contract between you and us is formed only when your order has been dispatched. We reserve the right to decline or cancel any order for reasons including, but not limited to: product unavailability, pricing or description errors, suspected fraudulent activity, payment authorisation failure, delivery restrictions, where payment has already been taken for a cancelled order, a full refund will be issued.
7. Payment.
Payment must be received in full before goods are dispatched. We accept payment using the methods displayed during checkout. All payments are processed securely through authorised payment providers. We do not store your full payment card details.
8. Delivery.
Delivery times provided on our website are estimates only and are not guaranteed. Delivery may occasionally be delayed due to factors outside our control, including courier delays, severe weather, supply chain disruption, or force majeure events. Please refer to our Shipping Policy for details.
9. Risk and Ownership.
Ownership of products transfers to you once full payment has been received. Risk passes to you upon successful delivery to the delivery address provided during checkout.
10. Customer Responsibilities.
You are responsible for ensuring that: delivery details are accurate, someone is available to accept delivery where required, furniture can safely fit through entrances, hallways, staircases, and internal access points before ordering, you inspect goods within 48 hours from delivery, we cannot accept responsibility where items cannot be delivered due to insufficient access.
11. Cancellations and Returns.
Your rights to cancel an order or return products are governed by applicable consumer legislation together with our Returns Policy. Please read our Returns Policy before requesting a return. Certain products may be excluded from return where permitted by law, including personalised, custom-made, or hygiene-sensitive products once opened.
12. Damaged, Faulty or Incorrect Goods.
If you receive goods that are damaged, faulty, defective, or incorrect, please notify us within 48 hours and provide photographs where requested. We will investigate the issue and, where appropriate, arrange a replacement, repair, refund, or other suitable remedy in accordance with your statutory rights.
13. Product Use.
Products should only be used for their intended domestic purpose. Customers must follow any assembly instructions, care instructions, safety guidance, and weight limits supplied with the product. We shall not be liable for damage arising from misuse, improper assembly, neglect, unauthorised modification, or failure to follow care instructions.
14. Intellectual Property.
All website content, including text, graphics, product images, logos, branding, designs, and software, remains our property or that of our licensors. No content may be copied, reproduced, distributed, or used without our prior written permission.
15. Website Availability.
We aim to keep our website available at all times but cannot guarantee uninterrupted access. We may suspend, update, or modify the website without prior notice.
16. Limitation of Liability.
Nothing in these Terms limits or excludes liability that cannot legally be excluded under UK law. Subject to this, we shall not be liable for indirect, incidental, consequential, or economic losses arising from the use of our website or products. Our total liability relating to any order shall not exceed the purchase price paid for the relevant products.
17. Force Majeure.
We shall not be responsible for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control, including natural disasters, industrial disputes, pandemics, government action, cyber incidents, transportation disruption, supplier failure, or courier delays.
18. Privacy.
We process personal information in accordance with applicable UK data protection legislation. Please read our Privacy Policy to understand how we collect, use, store, and protect your personal information.
19. Third-Party Links.
Our website may contain links to third-party websites for your convenience. We are not responsible for the content, availability, or privacy practices of external websites.
20. Changes to These Terms.
We reserve the right to amend these Terms and Conditions at any time. The version published on our website at the time your order is placed will apply to that purchase.
21. Governing Law.
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales unless applicable consumer law provides otherwise.
22. Contact Us
If you have any questions regarding these Terms and Conditions or your order, please contact our customer service team using the details provided on our Contact Us page. For information about delivery, please see our Shipping Policy. For information about returns and refunds, please see our Returns Policy. For information about how we collect and use personal data, please see our Privacy Notice