Privacy Policy
Last Updated: August 2026
1. Introduction
We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, create an account, place an order, or otherwise interact with our online retail services. By using our website, you agree to the collection and use of your personal information as described in this Privacy Policy.
2. Information we collect
When you use our website, we may collect personal information including your name, billing address, delivery address, email address, telephone number, and details relating to your purchases and order history. If you choose to create a customer account, we will also collect the information necessary to manage your account and provide you with access to your previous orders. We automatically collect certain technical information when you visit our website. This may include your IP address, browser type, device information, operating system, pages viewed, the date and time of your visit, and information collected through cookies and similar technologies to improve your browsing experience. Payment information is processed securely by our authorised payment providers. We do not store your full debit or credit card details on our systems.
3. How We Use Your Information
We use your personal information to process and fulfil your orders, arrange delivery, provide order confirmations and tracking updates, respond to customer enquiries, process returns and refunds, and maintain customer accounts where applicable. Your information also enables us to improve our website, enhance our products and services, detect and prevent fraudulent activity, comply with legal obligations, and communicate with you regarding your purchases. Where you have given your consent, we may also use your contact details to send you promotional emails, special offers, product updates, and information about upcoming sales. You may withdraw your consent and unsubscribe from marketing communications at any time.
4. Customer Accounts
If you create an account on our website, we will securely store your information to make future purchases more convenient. Your account allows you to save delivery details, review previous orders, manage returns, and monitor the progress of your purchases. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.
5. Order Processing and Delivery
When you place an order, we use your personal information to verify payment, prepare your order for dispatch, arrange delivery through our courier partners, and communicate with you about your purchase. We may provide your name, delivery address, email address, and telephone number to our trusted delivery partners solely for the purpose of completing your order, providing delivery updates, and obtaining proof of delivery where required. Without the personal information necessary to process your purchase, we may be unable to accept or fulfil your order.
6. Returns and Refunds
If you request a return or refund, we may collect additional information relating to your request, including your order number, correspondence with our customer service team, the reason for the return, and photographs of the product or packaging where appropriate. This information is used solely to assess your request and administer returns in accordance with our Returns Policy.
7. Fraud Prevention
Protecting our customers and our business from fraudulent activity is important to us. We may use your personal information to verify your identity, monitor transactions for suspicious activity, prevent payment fraud, investigate potentially fraudulent orders, and comply with our legal obligations. Orders that cannot be satisfactorily verified may be delayed, cancelled, or subject to additional verification before dispatch.
8. Cookies
Our website uses cookies and similar technologies to improve functionality and provide a better shopping experience. Cookies help us remember your preferences, maintain your shopping basket, understand how visitors use our website, improve website performance, and analyse traffic. You can manage or disable cookies through your browser settings, although doing so may affect the functionality of certain features of our website.
9. Sharing Your Information
We only share your personal information where it is necessary for the operation of our business. This may include payment service providers, delivery and courier companies, website hosting providers, IT support providers, fraud prevention services, professional advisers, and regulatory or governmental authorities where disclosure is required by law. We do not sell, rent, or otherwise disclose your personal information to third parties for their own marketing purposes.
10. Data Security
We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, accidental loss, misuse, alteration, or disclosure. Although we employ industry-standard security measures to protect your data, no method of electronic transmission or storage can be guaranteed to be completely secure.
11. Data Retention
We retain your personal information only for as long as is reasonably necessary to fulfil your orders, process returns and refunds, comply with legal, tax, and accounting requirements, resolve disputes, and enforce our contractual rights. Once your information is no longer required, it will be securely deleted or anonymised in accordance with applicable legal requirements.
12. Your Rights
In accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 you have certain rights regarding your personal information. These rights include the right to request access to your personal information, request correction of inaccurate data, request deletion where appropriate, restrict or object to certain types of processing, request a copy of your personal data, withdraw consent where processing is based on consent, and lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed.
13. Third-Party Websites
Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices, security, or content of those external websites. We recommend reviewing the privacy policies of any third-party websites before providing them with your personal information.
14. Children's Privacy
Our website is intended for use by individuals aged 18 years or older. We do not knowingly collect personal information from children. If we become aware that personal information relating to a child has been collected, we will take reasonable steps to remove that information promptly.
15. Changes to This Privacy Policy
We reserve the right to amend or update this Privacy Policy at any time to reflect changes in legislation, our business practices, or our website functionality. Any revisions will be published on this page together with the updated revision date. Your continued use of our website after any changes have been published constitutes your acceptance of the revised Privacy Policy.
16. Contact Us
If you have any questions about this Privacy Policy, how we process your personal information, or if you wish to exercise any of your rights under applicable data protection legislation, please contact our customer service team using the contact details provided on our website. To help us respond efficiently, please include your name, order number where applicable, and full details of your enquiry.