Shipping Policy
We aim to deliver your order safely, quickly, and reliably. All orders are dispatched using trusted and reputable courier partners and include tracking where available.
Please note: UK Mainland only.
- Delivery Options:
We offer a range of delivery services to suit your needs. Standard Delivery is estimated to arrive within 3 business days after dispatch, while Premium Delivery is estimated to arrive within 48 hours of dispatch. Free Standard Delivery is available on orders over £75 after any applicable discounts have been applied. Please note that all delivery timeframes are estimates only and may vary during busy periods, public holidays, or due to circumstances beyond our control.
2. Delivery Costs:
Due to fluctuating shipping costs, our latest delivery charges for all courier services are displayed at checkout. This ensures our pricing remains clear, accurate, and transparent at the time of purchase.
3. Free Shipping:-
Free Standard Delivery is available on orders over £75 after all discounts, vouchers, and promotional codes have been applied. This offer applies to delivery addresses within mainland UK only and is not available for deliveries to Northern Ireland. If your order total falls below £75 after discounts have been applied, the applicable standard delivery charge will be added at checkout.
4. Order Processing:
Orders are typically processed within one business day. Orders placed on weekends or public holidays will normally be processed on the next available business day however depending on staff availability, may be processed before the next working day.
5. Order Tracking :
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number (where applicable, depending on the courier), a link to track your parcel, and courier information, including estimated delivery updates. Tracking information is provided directly by the courier and may take several hours after dispatch to become available.
6. Proof of Delivery:
Our courier partners obtain proof of delivery for all completed deliveries. This may include a recipient's signature, GPS delivery confirmation, or a delivery photograph where available. Once the courier has confirmed successful delivery, the order will be considered delivered.
7. Trusted Courier Partners:
We work with trusted national courier services to ensure your order is delivered securely and efficiently. The courier used may vary depending on your delivery location, parcel size, and the delivery service selected. We regularly review courier performance and customer feedback to help ensure we continue to provide a reliable delivery service.
8. Delivery Delays:
While we make every effort to deliver your order within the estimated delivery timeframe, delays can occasionally occur due to severe weather conditions, periods of high seasonal demand, customs processing where applicable, transport disruptions, or other circumstances beyond our reasonable control. Delivery estimates are provided in good faith but cannot be guaranteed, and we appreciate your patience should unexpected delays occur.
9. Failed Delivery Attempts:
If delivery cannot be completed, the courier may attempt delivery again, deliver your parcel to a local collection point, or leave instructions explaining how to rearrange delivery. If a parcel is returned to us following unsuccessful delivery attempts, additional shipping and administrative charges may apply before the order can be resent or refunded.
10. Refused Deliveries:
If you refuse delivery of your order without a valid reason, such as damage sustained during transit, any original shipping charges, return shipping costs, or reasonable administrative fees incurred may be deducted from your refund where permitted by applicable law.
11. Lost or Damaged Parcels:
If your parcel arrives damaged, please contact us within 48 hours of delivery at contact@auburnridgeinteriors.co.uk and provide photographs of the damaged packaging and any affected products. We may request additional information to assist with a courier investigation. If you believe your parcel has been lost in transit, please contact us no sooner than four days after receiving your dispatch confirmation email so that we can begin an investigation with the courier. We may require further information to support the investigation process.
12. Responsibility for Your Order:
Responsibility for your order transfers to you once it has been successfully delivered and accepted at the delivery address provided. Acceptance may be evidenced by a recipient's signature, delivery photograph, GPS confirmation, or any other proof of delivery accepted by the courier. Please ensure that your delivery address is accurate and that someone is available to receive the parcel where necessary.
13. Incorrect Delivery Information:
Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete. We cannot accept responsibility for delays, additional charges, lost parcels, or failed deliveries resulting from incorrect or incomplete delivery details.
14. Contact Us:
If you have any questions regarding your order or our delivery services, please contact our customer support team. We are happy to assist with delivery enquiries, tracking information, and any other shipping-related questions.
Returns Policy
We want you to be satisfied with your purchase. If you wish to return an item, please read the following terms and conditions carefully.
- Return Eligibility:
To qualify for a return, items must be returned within 14 days of the delivery date. They must be unused, in the same condition as received, and free from any signs of wear, use, or damage. All items must also be returned in their original packaging, together with any accessories, manuals, labels, and promotional items supplied with the order. Items that do not meet these requirements may not be eligible for a refund.
2. Non-Returnable Items:
Certain products are not eligible for return or refund due to their nature or manufacturer restrictions. Please refer to the individual product description before purchasing to determine whether an item is excluded from our returns policy.
3. How to Request a Return:
To request a return, please contact our customer service team by email. Your request should include your order number, the item or items you wish to return, the reason for the return, and photographs where applicable, particularly if the item has arrived damaged. Once your request has been reviewed and approved, we will provide you with the return authorisation, return shipping instructions, and the appropriate return address. Please do not send any items back without first obtaining return authorisation. 4. Return Shipping Costs:
Unless your return is the result of a faulty, damaged, incorrect, or defective item, or an error on our part, you will be responsible for the cost of returning the goods. Original shipping charges are non-refundable, and any premium delivery services selected at checkout will also not be refunded.
5. Inspection of Returned Items:
All returned items are inspected upon arrival before any refund is authorised. We reserve the right to refuse a refund if an item has been used, damaged after delivery, returned without its original packaging or components, or otherwise fails to meet the conditions set out in this policy. Refunds will only be processed once the returned item has successfully passed our inspection.
6. Administrative Fee:
Where a return is accepted for reasons other than a faulty, damaged, incorrect, or defective product, we reserve the right to deduct a reasonable administrative or restocking fee from the refund to cover processing and handling costs. Any applicable fee will be communicated to you before your refund is processed.
7. Damaged Deliveries:
Please inspect your order as soon as it is delivered. If your item arrives damaged, you must notify us within 48 hours of delivery and provide photographs of the damaged item, the packaging, and any visible damage to the parcel. Failure to report transit damage within this timeframe may affect our ability to process your claim with the courier.
8. Redelivery Charges:
If an order is returned to us because delivery attempts were unsuccessful, delivery was refused without a valid reason, an incorrect delivery address was supplied, or the parcel was not collected from the courier or collection point, the customer will be responsible for any applicable redelivery charges before the order can be dispatched again.
9. Refund Processing:
Once your returned item has been received, inspected, and approved, your refund will be issued to the original payment method. Please note that original shipping charges are non refundable, any applicable administrative or restocking fee will be deducted where appropriate, and the time taken for the refund to appear in your account may vary depending on your payment provider. 10. Contact Us:
If you wish to request a return or have any questions regarding your order, please contact our customer service team by email. To help us process your request as quickly as possible, please include your order number together with the reason for your return.